Shipping and Return Policy

Refused Orders
If a customer refuses product that were to be delivered to them and the items are returned to PlumbTile without going through the return process to receive an RMA# and Return Authorization, the customer will be responsible for all return shipping charges including original shipping fees. PlumbTile will also charge a 20% Handling Fee to cover it’s costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.

Shipping and Freight Damage
Your product should be inspected immediately upon receipt for shipping damages, if the product is damaged please note damage on delivery ticket and contact PlumbTile. Product damaged during shipment must be reported to PlumbTile. Within three (3) days of receipt of your shipment. PlumbTile cannot take responsibility for shipping damages beyond this point. If damage is severe enough to render product inoperable or unusable, please refuse shipment and contact PlumbTile immediately. If there are multiple items in your shipment, refuse only the damaged products and keep the remainder of the shipment of product.

Defective Product
Defective Product must be reported to PlumbTile immediately. Our Customer Support Team is here to assist you. To ensure that replacement will be made for any defective product, PlumbTile recommends that all items be professionally installed. PlumbTile is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. Please be aware that modifying a product in a permanent way will void the warranty.
We want you to have as smooth an experience as possible so please contact our Customer Support Team if you have any questions about items you have purchased or wish to purchase. If you have already made your purchase and would still like to cancel your order:

Order Cancellation Policy
If you would like to cancel your order, please contact our Customer Support Team immediately.
With the exception of Special Orders and Job Orders, typical orders may be canceled at any time prior to shipment to avoid a Restocking Fee. Please note that an order is not deemed canceled until it is confirmed canceled by a PlumbTile Representative. Special Orders and orders in which special pricing is given are non-cancelable from the time they are placed. By default, a store credit for future purchase(s) will be issued for all canceled orders. Should you desire a cash refund, a Cancellation Fee of 12% will be applied to the refunded amount. Please feel free to contact our Customer Support Team should you have any questions about the items you are ordering. We want your transaction to be as smooth as possible. Orders canceled after they have been processed are subject to a 12% Cancellation Fee. If an order is shipped prior to cancellation, it will be subject to the Returns and Exchange Policy and subject to any applicable Restocking Fee. Special Orders, Job Orders, and orders for Custom Products are non-cancellable once they are placed.

Shipping
For orders within the 48 U.S. Contiguous States and with a pre-tax sub-total of less than $99, PlumbTile charges a shipping fee of $19.99. For all other orders, with some exclusions (usually for heavyweight items and other circumstances) PlumbTile provides FREE shipping by UPS Ground serving the 48 Contiguous States in the U.S.
For orders outside the 48 Contiguous States, a shipping charge will be calculated based on the delivery location, weight of the product, as well as additional factors such as crating and foaming. Due to certain system limitations shipping charges do not show up at the time of checkout. Instead, a customer service representative will contact customers by phone and/or e-mail to confirm the shipping charge prior to processing the credit card payment for the original order. For items that are shipped by common carrier, we can provide curbside delivery only.
For orders in Alaska, Hawaii, Puerto Rico, outside continental US and Canada, please email us (info@plumbtile.com) for a shipping quote.
Certain items, such as tubs, toilets, basins, sinks, mirrors, mirror cabinets, and tile are shipped by common carrier. These are usually shipped directly from the manufacturer. Allow a 5-7 working-day delivery time for common carrier deliveries, unless requesting expedited or rush deliveries.

Missing Orders
There are some orders, particularly of smaller products, that do not require a signature upon delivery. plumbtile.com will always notify you when your order has shipped and provide you with tracking information. Please remain up to date on your order's progress and retrieve it promptly upon delivery.

Expedited Orders and Rush Delivery:
If you would like to expedite your order and rush deliver a product, please email us (info@plumbtile.com) to inquire about product lead time and availability. If an item is in stock at PlumbTile, it will usually ship the same day. If it is not in stock, we may be able to have it shipped directly to you from the manufacturer as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it.

Sales Tax:
We collect sales tax on items purchased at PlumbTile for deliveries to these states: Colorado, California, Connecticut, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, Virginia, Washington.

Product Inspections:
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately.

Warranty
All products are covered by the manufacturer’s warranty as well as any other warranty required by law. Each product description page includes the general warranty information for each manufacturer when you click on “Learn more about a Manufacturer”.
The current manufacturer’s warranty replacement policy does require that a refundable deposit be made in order to provide the new part. Such deposit is refunded once the credit is acknowledged by the manufacturer. Warranty replacements are subject to certain fees, which depend on the manufacturer honoring the replacement.
If you have more specific warranty information questions, please contact us.

Money Down
Because the majority of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a “100% deposit”. If you have any questions or concerns regarding this policy, please contact us.

Price Matching Policy
PlumbTile takes pride in offering the best value on bath, shower, kitchen, tile and other home improvement products at the most competitive prices. Whilst we do our best to ensure that we are offering the best pricing once in a while our competitors may offer the same product at a lower price.
We want to know about it!
We promise to do our best to meet or beat any website offering the same products at a lower price - offering you a better value on your purchase, including our first class service.
To provide the PlumbTile Price Match Service, we need to know more about what our competitor is offering:

• Please provide brand and model number. This is to ensure that the items are exactly the same.
• Proof of our competitor’s item price. This might include the URL of the specific product on their website, a faxed quote or an original copy of a printed advertisement.
• Your contact information including name, email, contact phone number and region.
• Unfortunately we can not meet the price of a last-ditch blow-out sale due to bankrupt closeouts and discontinuation of product lines but we can provide infinitely stronger service in the long run!

• All requests for the PlumbTile Price Matching Service must be submitted BEFORE you make your purchase.
• PlumbTile reserves the right to limit the number of items it allows in a specific Price Matching request.
• While we will take the costs of shipping, taxes and import duties into consideration and do our best to work around these costs, shipping, taxes and import duties are not covered by our Price Matching Service.
• The PlumbTile Price Matching Service only covers prices charged on new products. It does not cover any rebate offers.

MAP Policy
Some manufacturers have a minimum advertising price (MAP) policy, which means that we cannot advertise discounted pricing and/or we must comply with the manufacturer’s mandated discounted pricing. Although we can’t ADVERTISE certain discounts, we can offer our loyal customers like you, our lowest pricing by simply calling us at: 858-879-0449.

Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to the http://www.PlumbTile and PlumbTile and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to PlumbTile include http://www.PlumbTile. The PlumbTile website is a e-commerce site. By using the PlumbTile website, you consent to the data practices described in this statement.

Collection of your Personal Information
PlumbTile may collect personally identifiable information, such as your name. If you purchase PlumbTile’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by PlumbTile. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the PlumbTile website.
PlumbTile encourages you to review the privacy statements of websites you choose to link to from PlumbTile so that you can understand how those websites collect, use and share your information. PlumbTile is not responsible for the privacy statements or other content on websites outside of the PlumbTile website.

Use of your Personal Information
PlumbTile collects and uses your personal information to operate its website(s) and deliver the services you have requested.
PlumbTile may also use your personally identifiable information to inform you of other products or services available from PlumbTile and its affiliates. PlumbTile may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
PlumbTile does not sell, rent or lease its customer lists to third parties.
PlumbTile may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. PlumbTile may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PlumbTile, and they are required to maintain the confidentiality of your information.
PlumbTile may keep track of the websites and pages our users visit within PlumbTile, in order to determine what PlumbTile services are the most popular. This data is used to deliver customized content and advertising within PlumbTile to customers whose behavior indicates that they are interested in a particular subject area.
PlumbTile will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PlumbTile or the site; (b) protect and defend the rights or property of PlumbTile; and, (c) act under exigent circumstances to protect the personal safety of users of PlumbTile, or the public.

Use of Cookies
The PlumbTile website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize PlumbTile pages, or register with PlumbTile site or services, a cookie helps PlumbTile to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same PlumbTile website, the information you previously provided can be retrieved, so you can easily use the PlumbTile features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PlumbTile services or websites you visit.

Security of your Personal Information
To secure your personal information from unauthorized access, use or disclosure, PlumbTile uses the following:

• Trust Guard
• Shopify

Children Under Thirteen
PlumbTile does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from PlumbTile by contacting us at info@plumbtile.com

Contact Information
PlumbTile welcomes your questions or comments regarding this Statement of Privacy. If you believe that PlumbTile has not adhered to this Statement, please contact PlumbTile at:
PlumbTile
7256 Clairemont Mesa Blvd Suite A
San Diego, California 92111
Email Address:
info@plumbtile.com
Telephone number:
858-879-0449
Effective as of October 21, 2014